I’m moving out of my current apartment. What do I do first?

The notice time of the termination is one month. Those living in a family residence have to sign the termination of the tenancy contract together. In giving notice, the tenant gives permission to Kuopas to check the residence within the last five days of the tenancy contract, using the master key. Example: If you give the notice of termination during January, the tenancy contract will end on the last day of February.

If you give your notice of termination before the 15. day, you will be among the first ones in the deposit return process and we will return your deposit payment faster. Usually inside two weeks after your leave.

The Notice of termination document must be filled with a computer, printed, signed and delivered to Kuopas’ housing office. You can also scan the signed document and send it by e-mail, customerservice@kuopas.fi.

If you have Finnish bank account and internet bank account, you can terminate your contract: here.

Please read our instructions for the Notice of termination here.

What happens after I’ve given my notice of termination of the tenancy contract?

Once you have given your notice of termination, Kuopas will offer your aparment to a new applicant.

Often the student who has been offered your residence want to see it before moving in.

When you are filling the termination of contract, there will be a question about you showing the apartment to the next tenant. We hope that you respond positively to this question. Remember that you were once in that same position and seeing the apartment helps the next person to decide about renting the apartment.

Remember to inform DNA about your leave. You are responsible for the Internet connection and it’s use if it’s in your name.

When will the maintenance check my apartment?

The maintenance man will check your residence during the last five days of the tenancy agreement, gaining access with a master key. At the time of the inspetion the apartment should be in good condition and all the problems that you have in the apartment should have been already informed to Kuopas’ maintanance, by using the Service notification form.

If the room is not clean or something is broken, the cost will be deducted from your deposit and if it is insufficient, the remainder will be billed from you. Natural wear does not result in deduction of the deposit. In the inspection, the general condition, cleanliness, furniture, kitchen appliances, lighting, plug-ins, light switches and other apparati in the residence are checked, and they are expected to be undamaged and in place.

Do I have to clean up the apartment when I’m moving?

Before moving out, the residence should be cleaned so well, that the next tenant should not need to clean it at all. Remember to clean common areas as well. Extra care should be taken in the kitchen, WC and the bathroom. Also clean and empty storage areas of your belongings.

If you neglect cleaning up before moving, the housing association retains the right to have your residence cleaned at your expense 38,20€/hour. In practice, this cost is deducted from your deposit.

Cleaning the common areas of shared apartments is common responsibility.

See Moving out instructions

When and where should I return the keys to my apartment?

All the keys to the residence are to be returned to Kuopas’ office before your contract ends. During opening hours, you can give the key to our customer service (take a queue number) or if you don’t want to wait, you can use the Self help desk which is located in the customer service. See instructions in the Help yourself desk.

You can also always drop the key to our mailbox in the front door. Use an envelope on which you write your name and the address of the key.

Keys are not to be left in the residence. Kuopas will charge 30 € if the keys are returned incorrectly or left in the room/apartment.

If you are changing your apartment within Kuopas, you only need to return the key of the old apartment until 12:00 of the first day of your new tenancy contract. As an example, if your tenancy agreement ends on 31.1 and the new one starts on 1.2 you have to return your old keys before 12:00 1.2. Also, if you are changing your apartment within Kuopas and the 1st day of the month happens to be at the weekend or a common holiday, you can pick up the new key from our office between 8:00-9:00 free of charge and without a need to inform us about it.

The terms of the return of the deposit are that all obligations to the housing association have been met. When matters are in order, the deposit will be returned to the bank account stated in your notice of termination one month after the tenancy contract has expired. (Example: Your tenancy contract ends on 31.12.2018, you will normally receive the deposit payment in the end of January).

If some obligations have not been met, applicable costs will be deducted from your deposit. If the deposit payment does not cover payment owed to Kuopas, the remainder will be charged by the normal collection process with interest and collection rates. The deposit cannot be used to pay the final month`s rent.