Our own maintenance division oversees the property’s upkeep.
The maintenance work includes general property care tasks, such as the maintenance of electricity, heating and plumbing, cleaning, heating of the sauna and lawn care as well as changing outdoor lights.
If something in your apartment is broken or doesn’t work right, or you just have a general question about maintaining your home, you should fill in a Fault report.
It is the tenant’s responsibility to make a Fault report as soon as possible after detecting a problem or a malfunction. Make a Fault report on the web if the problem does not require immediate attention. You can fill in the Fault report here.
In urgent cases (water leak, sewer problems, dangerous eletrical problems, apartment is not cleaned by the previous tenant etc.) always call the maintenance man on duty (24/7), tel. +358 (0) 44 764 0760.
Did you lose your key, need to move during a weekend or left it in your apartment and the door is now locked? The maintenance man tel. +358 (0) 44 764 0760 takes care of opening any locked doors if needed.
The opening of a door costs and the payment will be counted and billed later. The spare key will be given only to a resident of the apartment, so you are expected to prove your identification.
The charge for opening the door:
- from Mon to Fri 7 a.m. to 3.30 p.m. 35 €
- from Mon to Fri 3.30 p.m. to 7 a.m. 70 € (also at weekends)
In case the key is permanently lost, also contact our service or the office as soon as possible. Remember that a lost key can be a safety risk, which should be informed about to the housing office or maintenance. The tenant is responsible for the cost. Notice that if the key is not found after a short period we will have to install new locks and it costs about 350 €. In some cases, we have to install a safety lock. It costs also about 350 €.
Your responsibilities, fire alarms, machines and heating
Please see Home maintenance for how to maintain your home while living in KUOPAS apartment.
You can find our damage cost sheet here: Damage cost sheet