Contact us

Do you have a question? The easiest and quickest way to get an answer is to read our guides:

Applying Quick guide
Moving in Quick guide
Moving out Quick guide
Tenant’s guide

You can also try our the search function from the page’s upper right before contacting us.

Fault reports must always be done by using the Fault report form.

Customer service contact information

Tel. +358 (0)20 710 9740 (pvm/mpm [local network rate or mobile charge])

The waiting time is subject to charges as well.

Please, don’t send sensitive personal information or attachments through unsecured email. You can send secure encrypted emails to Kuopas here: Send an encrypted email to Kuopas

At the turn of August and September, our office has a lot of clients, and we may not always be able to answer calls. We recommend contacting us by email.

Opening hours:

Office and phone: Mon – Fri 12-15

First working day of the month 12-15:30

On the first working day of the month we give out keys, and our office may be busy.

Exceptional Opening Hours 2024

Our office is closed on the following dates.

29th March, Good Friday
1st April, Easter Monday
1st May, May Day
9th May, Ascension Day
21st June, Midsummer Eve
6th December, Finnish Independence Day
24th-26th December, Christmas period

You can read more about picking up keys from our Moving in Quick guide.

Employees:

Taru, tenant secretary
Anni, tenant secretary
Annamaija Niemelä, communications coordinator +358 20 7341577 (pvm/mpm [local network rate or mobile charge])
Riina Susimaa, move-in-inspections and customer service +358 20 7109742 (pvm/mpm [local network rate or mobile charge])

Maintenance service contact information

Opening hours: Monday to Friday 8-15
First working day in every month 8-15:30

Email: huolto@kuopas.fi. No Fault reports for this email, use the Fault report -form instead.

24/7 service number: +358 (0)44 764 0760 (24-hour service) Use this number if you lost your key and need your door to be opened, or you have an urgent issue concerning the apartment, like a water leakage.

More info about key service and maintenance services here.

Property manager: Jari Peiponen
Personal phone: +358 (0)20 734 1597 (pvm/mpm [local network rate or mobile charge])

Management

Constructor: Tapani Lehmusaho
Administration and Development Manager: Atte Koskela +358 (0)20 710 9749 (pvm/mpm [local network rate or mobile charge])
Managing Director: Aku Taira

E-mail addresses are of the form firstname.lastname@kuopas.fi

Feedback

You can send feedback to Kuopas anonymously through the link below.

If you are sending feedback about a specific location, please remember to include the address of the location.

Send an encrypted email to Kuopas.