Internet, TV and modems

Internet connection

All Kuopas apartments include an internet connection provided by DNA. The basic speed is 25 Mbit/s. You can upgrade the speed through DNA – any upgrade costs are charged directly from the tenant. Remember to cancel the upgrade when moving out.

The connection type depends on the property (VDSL2, Ethernet, or cable modem). Check your property’s type from the list below.

In Ethernet buildings, the connection works in only one room – if you want a wireless connection or to share the internet to multiple rooms, you need your own WiFi router.

► To activate your internet: register on DNA’s website at www.dna.fi/kuopas#en (if you have a Finnish bank account with electronic identification).

► For internet issues, contact DNA customer service or 24/7 fault reporting service: +358 (0) 44 144 044.

Modems

Furnished rooms and apartments include a modem. If you can’t find it, or if it’s not working or doesn’t support WiFi, you can get a new one from DNA Kauppa at Kauppakatu 28, Kuopio. Bring the old modem with you when exchanging.

Do not borrow a modem from another room – every room has its own modem. Leave the modem or router in the apartment when moving out.

Unfurnished apartments do not include a modem. You can purchase a modem or router from electronics stores like Gigantti, Power, or DNA Kauppa. Check your property’s connection type to choose the right device.

Connection types in Kuopas’ addresses:

VDSL2

You need a VDSL2 modem. Required cables: modem, power supply, telephone cable, ethernet cable.

  • Haapaniemi: Haapaniementie 11, Haapaniementie 24, Hermannin aukio 1, Lehtoniemenkatu 7
  • City centre: Torikatu 15–17 (Ethernet socket → VDSL2 modem)
  • Levänen: Myllärintie 32 and 57
  • Neulamäki: Metsurintie 4 (A, D, E, F, H, I, K), Neulamäentie 3, Petkelkuja 3
  • Rauhalahti: Katiskaniementie 6
  • Särkiniemi: Rimpitie 1, Särkiniementie 30

Ethernet

You don’t need a modem for a wired connection. For wireless access, you need a WiFi router.

  • City centre: Hallikatu 13, Satamakatu 24, Satamakatu 26, Suokatu 14
  • Neulamäki: Metsurintie 4 (G and J), Rosokuja 3
  • Niirala: Niiralankatu 23, Pyöräkatu 7, 9, 11
  • Puijonlaakso: Ahkiotie 8, Samoilijantie 6, Taivaanpankontie 15
  • Särkilahti: Hauenkoukku 8
  • Särkiniemi: Särkiniementie 18

Cable TV network

You need a cable modem. Required cables: modem, power supply, antenna cable, ethernet cable.

  • Neulamäki: Metsurintie 4 (B, C, L, M, N, O, P, Q, R, S), Petkelkuja 1
  • Puijonlaakso: Kuntokuja 2

Instructions from DNA for different connection types:

DNA VDSL
DNA Cable
DNA Ethernet

Internet fault reports

If your wifi was working before and doesn’t work now, just power off the modem and wait for 30 seconds. If that doesn’t work, contact DNA service.

If you don’t know the name or the password of the wifi, hold down the “Reset” button for 30 seconds, and then let the modem do a reboot on its own. After that you should be able to use the Wifi settings and passwords that are written in the back of the modem. You should also check that all wires are in the right places.

If resetting the modem didn’t help, you can contact DNA’s fault service.

DNA contact details: www.dna.fi/contact-us

DNA 24/7 fault report phone: +358 (0) 44 144 044 (normal call charge).

TV

All Kuopas apartments are connected to DNA’s cable TV network. Basic channels (YLE, MTV3, Nelonen etc.) are available without a viewing card.

To use TV: You need a device suitable for cable networks, marked with Cable Ready HD or DVB-C. Run a channel search according to your device’s instructions.