Collecting the key

You can collect the key from our office starting at 12:00 PM on the starting date of your tenancy, or the next business day.

If your tenancy starts on a weekend or public holiday, the key will be available on the next business day. You can also pick it up later. Bring a valid photo ID.

Key pickup dates in 2025 (if your contract starts on 1ˢᵗ day of the month):

You can collect your key at the earliest on the first day of your tenancy, if that day is a business day. If your contract starts on a weekend or public holiday, the key is available the next business day. The key cannot be collected earlier, not even through maintenance service.

If you can’t collect your key during office hours and the key hasn’t been placed in the key box, you can get it via on-call maintenance for a 70 € fee. Call: +358 (0)44 7640 760. This is only available on your moving day or after it.

If the previous tenant is moving within Kuopas, they have the right to stay until 4:00 PM on the moving day. Please coordinate your move-in respectfully.

Do not park in emergency access routes. Kuopio city parking control monitors the yard areas.

Where do I collect the key?

You can get your apartment key from our office at Torikatu 15.

You can collect your key either from the key box or from our customer service. On your moving-in day at 12:00 PM, you will receive a text message and an email only if your key is in the key box – so keep an eye on your phone! We cannot confirm the pick-up location in advance, so please wait for the message before contacting us.

• If you don’t receive a message, collect your key from our customer service (Mon–Fri 12:00–3:00 PM, and until 3:30 PM on the first business day of each month).
• If you do receive a message about the key box, it includes instructions and a PIN code for the door and the key box. The key box is in the entrance lobby behind the street-facing main door. (To open the door, remember to press * after entering the code.) You can collect the key from the key box at any time.

Want to pick up your key after your move-in day? Contact customer service, and we’ll transfer your key to the key box.

Multiple tenants on one contract? The PIN code is sent only to the first person listed on the application. Make sure that person keeps their phone nearby.
If someone else collects the key, they must have the code.

How many keys do I get?

• Shared apartments and studios: 1 key
• Two- and three-room apartments: 2 keys

Extra keys may be given in special cases, for example when living with a partner or child.
If the previous tenant is moving within Kuopas, only one key may be given at first – the rest can be collected on the next business day.
Tenants are not allowed to make copies of keys.

Collecting the key via authorization or from the previous tenant

If you cannot collect the key yourself, you can authorize someone else by sending us an email.

You can also agree to receive the key directly from the previous tenant. In that case, fill out this form together:
▶ Key transfer agreement (PDF)

Remember to send the signed form to Kuopas immediately.

Other important key information

• Your key gives access to shared facilities.
• The key is personal, so please store it securely.
• Instructions for storage lockers can be found in the storage room.
• In shared apartments, room doors are locked. There is a small switch above the latch on the lock to set it to locked or open mode.

Study certificate

You must submit a valid student certificate before picking up your key.
The key cannot be placed in the key locker unless we’ve received your certificate in advance.

Send study certificate securely via this portal: Secure mail
Kuopas tenants can also upload the certificate via OmaKuopas

• New students: admission confirmation (your name and study field must be visible)
• Continuing students: also send a transcript of records
• Postgraduate students: must show proof of academic progress

Move-in inspection

Please complete the move-in inspection form within 14 days of collecting your key.

Mark down all issues and defects that were already present when you moved in. This protects you from being held responsible for any damage caused by the previous tenant.

If there are defects that require repair, please submit a separate fault report. Move-in inspection reports are only reviewed when you move out, so they will not trigger repair work.

If the apartment hasn’t been properly cleaned before your arrival, please call our maintenance service immediately so we can arrange cleaning.

OmaKuopas tenant’s page

Here you can access the OmaKuopas tenant’s page.

You can use OmaKuopas if you have a Finnish bank account and access to Internet authentication. OmaKuopas is your personal online service where you can:

• complete the move-in inspection
• submit fault reports
• update your contact information
• check rent payment details
• send encrypted messages

You can log in to OmaKuopas on the first day of your tenancy using Finnish online banking credentials. If you don’t have electronic identification, you can authenticate your identity at our office with a valid photo ID.

Please always send any messages or documents that contain personal information through OmaKuopas or through our encrypted mail portal.

Note: Paid rent will only appear in OmaKuopas after the due date.

Rules of Order

Please be considerate of your neighbours and follow the Kuopas’ Rules of Order.

Clean shared areas regularly and keep your own space tidy.

If you live in a shared apartment and the other room is empty, please do not store your belongings there or let a friend stay in the room. Only a tenant with a valid rental agreement is allowed to live in the room.

For more information on living and taking care of your apartment, see the Tenant’s guide.

Change of address

You must submit a change of address notification to Posti and the Population Information System.

This can be done no earlier than one week before and no later than one week after your move.

► Submit your change of address

Home insurance

Home insurance is not mandatory, but it is highly recommended.

The Kuopas property insurance does not cover your personal belongings or any damage caused by you. Having your own insurance is a good way to protect yourself in unexpected situations.

Parking, sauna, and internet

• You can reserve a parking spot or a sauna turn by calling or emailing our customer service.
• Read more about parking spaces, laundry rooms and saunas: Parking, laundry and saunas
• Instructions for setting up your internet connection: Internet connection, TV, modems
• Information regarding bus tickets and public transport schedules can be found from Kuopio region public transport’s (Vilkku) website

Shared electric cars

Some Kuopas buildings offer shared electric cars: Two fully electric cars and one plug-in hybrid van.
Tenants get a 30% discount on all vehicles located at Kuopas properties.

Read more and make a reservation: Kuopas’ shared electric cars

• Tenant’s guide: General information about living and maintaining your apartment, including heating, ventilation, subleasing, services and termination of the contract.
• Apartment maintenance: Tips and instructions for common issues, such as:
  • What to do if your apartment feels cold?
  • What if a lamp doesn’t turn on?
  • What if my smoke detector is beeping regularly?
• Maintenance: Information about making fault reports, service hours and door opening service.
• Building info bank: Find details and maps of shared facilities in your building, such as storage rooms and waste stations.